How can we help?
When you email us, include your question, the model of iPhone you're using, and your iOS version. Screenshots or a screen recording help us fix things faster.
Frequently asked
Is my footage private?
Your original videos never leave your iPhone. Only a few downscaled frames and a short audio track are analyzed to understand each clip. See our Privacy Policy.
Which devices are supported?
RawCut is built for iPhone on iOS 15 or later.
Why is my video shorter than the length I picked?
The length is a target, not a guarantee. RawCut only uses moments from your own footage that genuinely fit your script. It won't pad the video with clips that don't belong. Add more clips about your topic for a longer result.
Why didn't it use one of my clips?
If nothing in a clip matches a line of your script, it's left out on purpose: a short, tight video beats one with the wrong footage. Try adding detail to that line, or add footage that fits it.
How many videos can I make?
Up to 10 videos while RawCut is in early access.
How do I delete my data?
Open the Profile tab in the app and tap Delete account. That removes the account data we hold: your email address, your plan and your usage counters. Your clips, projects and the analysis cache live on your iPhone, so remove those by deleting the app. If you no longer have the app installed, you can ask us by email instead.
Still stuck?
Reach out any time at my.lyf.app@gmail.com. We read every message.